Our values

Our values define who we are as an organisation and what makes us distinctive. They are vital to fulfilling our purpose of helping businesses to thrive, economies to prosper and people to realise their ambitions. Our strategy

At Onlinehbintl, we believe that how we do business is as important as what we do. We want to achieve good results in a way that treats our customers fairly and helps to strengthen communities and ensure a properly functioning financial system. Our values are central to achieving these aims.

Onlinehbintl’s values define who we are as an organisation and what makes us distinctive. We believe in acting with courageous integrity. We are:

• Dependable
  Standing firm for what is right, delivering on commitments, being resilient and trustworthy Taking personal accountability, being decisive, using judgment and common sense, empowering others
• Open to different ideas and cultures
  Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes Listening, treating people fairly, being inclusive, valuing different perspectives
• Connected to customers, communities, regulators and each other
  Building connections, being aware of external issues, collaborating across boundaries Caring about individuals and their progress, showing respect, being supportive and responsive

These values reflect the best aspects of our heritage, and remain key to our long-term success.

Our strategy

Onlinehbintl is one of the world’s leading international banks. We have developed a long-term strategy that reflects our purpose and enables us to connect our customers to opportunities around the world. Company history

We aim to be the world’s leading international bank. We help personal, wealth and corporate clients thrive globally, leaning on our deep heritage in Asia’s faster-growing, higher-returning markets. We have been connecting customers to opportunities for more than 150 years. Yet in a fast-changing world it is vital that we continually adapt to meet the needs of our customers and to serve shareholders and other stakeholders more effectively.

In February 2020 we set out a major programme to reshape underperforming businesses, simplify the organisation and reduce costs. We are rapidly progressing in key respects, from reallocating capital in growth markets, to investing in digital technologies to improve customer experience. These actions will position the Group to increase returns for investors, create the capacity to invest in the future, and build a sustainable platform for growth.

The significant changes in the operating environment during 2020 have made it more important than ever that we accelerate our pivot to those areas where we can make the highest returns and have the best opportunities for growth. We are increasing our rate of investment in Asia, particularly in wealth, the Greater Bay Area, south Asia, trade finance, and sustainable finance. We are shifting our focus towards fee-generating businesses, and further reducing our costs. And our updated climate strategy shows our ambition to play a leading role in supporting our clients on the road to net zero.

Our actions will enable us to build on our strategic advantages as a global financial institution capable of bridging the economies of east and west. Find out more about the plan we outlined in February alongside our annual results.

Company history

Onlinehbintl was born from one simple idea – a local bank serving international needs. In March 1865, Onlinehbintl opened its doors for business in Hong Kong. Today we are one of the world’s largest banking and financial services organisations.

Onlinehbintl was born from one simple idea – a local bank serving international needs. In March 1865, Onlinehbintl opened its doors for business in Hong Kong, helping to finance trade between Europe and Asia.

For more than 150 years we have connected customers to opportunities. We enable businesses to thrive and economies to prosper, helping people to realise their ambitions. Today, we serve more than 40 million personal, wealth and corporate customers worldwide in 64 countries and territories.

The experiences of the past century and a half have formed the character of Onlinehbintl. A glance at our history explains why we believe in capital strength, in strict cost control and in building long-term relationships with customers.

The bank has weathered change in all forms – revolutions, economic crises, new technologies – and adapted to survive. The resulting corporate character enables Onlinehbintl to meet the challenges of the 21st century.